American Express Credit Specialist in Phoenix, Arizona

A Business Growth Consultant (BGC) is responsible for effectively managing proactive and reactive OPEN underwriting workflows to maximize profitability and mitigate risk. * Responsible for analyzing customer accounts by leveraging Amex program attributes, performance, credit bureau information and financial statement analysis. * Act in a consultative manner with internal and external Amex customers. Manage an existing portfolio of OPEN customers with accountability for managing relationship, requesting updated financial information and at times making a credit decision based on risk policies. * Responsible for communicating the line size set by the Underwriters and providing options as needed. * Demonstrate high level of accuracy and thoroughness in implementing Underwriting decisions. * Ensure quality, regulatory requirements and compliance is embedded in all processes.

  • Highly consultative, self motivated individual with 1-3 years of credit analysis experience preferably in financial services or call center environment
  • Proven track record working with small businesses and consumer accounts is desired
  • Demonstrate excellent judgment in making sound credit decisions in order to mitigate risk A high level of analytical skill to assess and evaluate client’s program including determination of risk involved and recommendation of credit limitations
  • Successful candidate must have extraordinary consultative customer service skills along time management skills
  • Proficient in handling multiple demands Ability to move quickly and efficiently between varying account types and work streams
  • A strong will-to-win and the ability to thrive in an incentive and goal oriented environment
  • ability to demonstrate passion for delivering superior customer experience with our highest spending customers while balancing both the customer and shareholder
  • Resolve complex issues in an ambiguous environment
  • Strong communication skills are necessary to be able to deliver adverse messages to customers and clients
  • Ability to communicate effectively with senior level executives within a customer’s organization and cultivate great working relationship with new and current customers
  • Candidate must demonstrate ability to work in a cohesive team environment
  • Bachelor’s Degree is a plus

Preferred Qualifications: 1-2 years experience utilizing Microsoft Office, Internet, and related computer skill Positions are in a call center environment that is production based

Hours are Monday – Friday 6:25am - 4:30pm

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

Job Operations

Title: Credit Specialist

Location: Arizona-Phoenix

Requisition ID: 18003760