TERROS, Inc. Customer Support Rep in Phoenix, Arizona
Terros Health, Inc. is a four decade old, fully integrated community healthcare provider: With over 30 clinics throughout the Phoenix metro area, including Tucson, Flagstaff and Prescott Arizona. We have an exciting and immediate need for an experiencedCustomer Service Rep. As one of the state’s leading, healthcare providers: Terros Health offers great work-life-balance, and continued career progression. Each new hire is eligible to participate in our best-in-class employee benefit plan the 1stof the month following their date of hire.
Medical insurance: PPO Health Reimbursement, HDHP Health Savings Account, and a traditional PPO
Dental and Orthodontics insurance
Flexible Spending Accounts
Accidental Death & Dismemberment insurance
Paid Life insurance
401K with company matching(No company matching for the first 6 months of employment)
Employee Assistance Program
Financial Consultation and Referrals
Family & Caregiving Resources and Referrals
Generous paid time off/Vacation time
Paid sick time
Tuition discounts through our strategic partnership
Employee discounts at LA Fitness athletic clubs
Employee discounts on car rental through Enterprise Rental Car
If you've been in search of a growing organization with a forward thinking, and caring culture: Terros Health may be the company you’ve been looking for.
Terros Healthhas an immediate need for a highly skilledCustomer Support Representativeat ourGlendalelocation.
TheCustomer Support Representativewill be an integral part of a high performing team of skilled healthcare professionals. Our clinical and medical providers are among the best in the industry! If you’re seeking an exceptional organization with a culture based on integrity, compassion and empowerment, then Terros Healthmay be just the place you are looking for. This position is responsible for performing a variety of confidential front office duties and tasks at one ofTerros Health’sbest-in-class, fully integrated community healthcare, out-patient clinics.
Responsibilities will include but not be limited to:
Answer calls with a high degree of professionalism on our 10 incoming phone lines
Perform basic reception duties with a high level of expert customer service - e.g. greeting community members seeking to schedule an appointment or patients arriving for appointments
Schedule appointments with a high degree of accuracy and expedience
Engage in a high level of interaction with patients
Assist with maintaining medical records
Work closely with medical and clinical teams and assist as needed
Assist with back office Medical Assistant responsibilities
Daily use of a computer in a Microsoft Windows based environment at or beyond a basic level of proficiency
Some evenings and Saturdays till 5pm are required
Under the Agency’s policies and professional requirements, with oversight from medical/clinical staff, provides supportive services for the medical practitioners and clients.
Responsible for follow-ups, support and education of all the medical clients.
Verification of client insurance coverage
Collection of patient co-payments
Provides coordination with pharmacies, RBHA, and other medical providers, as well as completing prior authorizations as needed.
Performs program related activities as assigned, facilitates teamwork within the organization and participates in evaluation procedures and professional record keeping, works under the direct supervision of the outpatient clinic Business Office Manager.
High School Diploma or GED
Ability to process electronic reports. Proficient in Word and Excel. Healthcare background is preferred.
Confidentiality shall be practiced throughout and subsequent to employment with TERROS. Disclosure of confidential information will result in disciplinary action up to and including termination.
Bilingual, a plus.
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.