Adecco Group Enterprise Client Delivery Supervisor-Phoenix, AZ in Phoenix, Arizona
Explore a career with Adecco, the nation’s leading provider for temporary, temp-to-hire and contingency search/permanent placement services.
The Client Delivery Supervisor acts as the candidate’s/associate’s employment “agent” (i.e. liaison) and point of contact through the recruiting, onboarding and assignment lifecycle. This is position must ensure satisfaction by maintaining a strong working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization and reinforcing the benefits of working for Adecco. This position is also accountable to meeting performance KPI and SLA metrics to ensure excellent client delivery.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Identify, source and screen top quality candidates for open opportunities within our Enterprise programs, as applicable
Work closely with Enterprise management and client teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations
Assist with the creation, implementation and execution of robust recruitment plans to meet the hiring needs of the client
Achieve full understanding of and execute required recruitment, interview, submission and fulfillment KPIs
Build and maintain a pipeline of candidates in anticipation of future client fulfillment requests
Maintain and update candidate records in tracking database
Support the SPM/SDM in meeting/exceeding goals and objectives are met, while ensuring full compliance of all our policies and procedures
Complete associate check-ins/reviews based on Roadbook timelines
Maintain and update candidate/associate records in tracking database
Associate Care and Satisfaction:
Serve as a single point of contact for associate inquiries – addressing all inquiries and escalating, as appropriate
Position candidates/associates for success on assignment including the completion of Adecco and client onboarding requirements, orientation, etc.
Develop associate engagement programs (with assistance of Enterprise management and/or client) to bolster the Adecco/associate relationship and improve satisfaction and retention
Foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement
Champion the team’s vision by upholding the required standards of behavior and attitude – associate- and client-facing
Onsite or Near Site Program Support:
Facilitate working relationships with client employees
Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service
Continuously strive for innovation through enhanced processes, policies and procedures – while meeting established KPIs and SLAs
Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews
Gain full understanding of the Roadbook and utilize it as a resource to strengthen the Adecco/client relationship
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor’s degree or equivalent experience
Minimum of two to five years in the service provider industry, preferred
Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities and successful working relationships with colleagues and management
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
Excellent organizational, multi-tasking, communication and customer service skills
Process- and KPI- oriented
Excellent MS Office (Word, Excel & PowerPoint) and database skills, along with the ability to learn new software, are required
Capable of problem resolution and task prioritization
Demonstrated ability to build and maintain strong candidate relationships and networks
High energy, results-driven and solution-oriented attitude
Specific duties and responsibilities may vary slightly between onsite/hubsite programs based upon the depth of staff needed to support a specific program.
The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel, Adia and Soliant is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
External Company Name: Adecco Usa, Inc.
External Company URL: adecco.com