Bank of America Lead Operations Representative in Phoenix, Arizona

Job Description:

Processing of legal documents (garnishments/levies) in a fast paced production environment to meet strict deadlines. This includes Federal, State, Local and out of State Garnishments, Child Support Levies, IRS Levies and other agencies. Searching for customer accounts on multiple bank computer systems. Phone communications with banking centers, internal/external attorneys, customers, Federal and State agencies is required. Duties include, maintaining case files on internal tracking systems, searching customer bank accounts, responding to attorneys and customers, placing holds and remarks on accounts. Cross-training required on multiple job functions. Maintain Productivity and Quality standards to ensure maximum efficiency of operations.

Required Skills:

  • Excellent written/verbal communication skills with strong PC and analytical ability

  • Must be able to meet critical deadlines and work under pressure in a stressful environment

  • Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently

  • Previous retail banking, operational or analytical experience

  • Strong organizational skills

  • Must be a team player and able to build strong working relations with business partners

  • Knowledge of internal bank and bank policies and procedure a must.

  • Must be able to be on Phone for Extensive Periods of Time as required

Desired Skills:

  • Ability to communicate well with associates, law enforcement officials and internal/external attorneys

  • Customer Service Experience would be a plus

  • Proficient in MS Office, Word, Excel, and Outlook Express

  • Experience with legal documents is helpful

  • Able to work additional hours/weekends as volumes dictate

  • Operates in ambiguous situations and uses evidence to justify decisions

  • Adapts to and manages change easily

Posting Date : 03/13/2018

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : 10:30 or 11 to 7:30 depending on 30 min OR 60 min lunch break

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