ServiceMaster Family of Brands QA Analyst II in Phoenix, Arizona

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ServiceMaster Corporate - BSC


QA Analyst II





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IT / Development / Technology

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Position OverviewThe purpose of QA tester is to provide the means and also the measures for testing all the aspects of a software solution, both functionally and technically, in order to meet the requirements and overall quality of the intended solution. Responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with internal and/or external systems.Job Responsibilities• Test software to ensure products meet design specifications and functionality requested by users• Work closely with our development and project management teams in completion of projects, and requirements that will introduce new features and functionality to all our applications• Develop, maintain, and execute manual and automated test cases and test plans• Report, track, and monitor defects• Work with end users in customer acceptance testing, walking them through the acceptance process• Look at returned (handled) error codes and suggest user-friendly language• Find and suggest tools to help with automating the testing process and making the testing more effective and efficient• Verify software defect fixesJob Requirements• Excellent documentation skills.• Strong sense of customer commitment, loyalty, and urgency.• Excellent work ethic, professionalism, attention to detail, ability to work in a highly collaborative, collegial, and multidisciplinary team environment.• Excellent analytical skills with the ability to manage time, priorities, and requests.• Excellent communication and interpersonal skills.• Bachelor's degree in related field an equivalent combination of education and experience, preferredPhysical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.• Sitting for long periods of time while using office equipment such as computers, phones and etc.• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.Incumbent is required to have:• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.Incumbent will be subject to:• Inside working conditions: The change of building environment such as with or without air conditioning and heating.ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityDisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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