Charles Schwab Sr. Manager, Business Continuity in Phoenix, Arizona


Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359

Brittany Steichen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Banking & Trust Services (BTS) is the business enterprise within Schwab overseeing Charles Schwab Bank and the Charles Schwab trust companies. The BTS organization offers deposit, loan and trust products to Schwab clients who are looking for holistic wealth management solutions that complement their brokerage activities. The integrated banking and brokerage services represent the strong value proposition we offer our clients.

Charles Schwab Bank is a full-service bank that offers a range of competitive deposit and lending products. In 2003, we launched Schwab Bank as a bank for investors, and it has grown to be the 12th largest bank in the United States. Our goal is to offer a banking experience that complements the Schwab brokerage capabilities, providing banking products tailored to meet our clients’ unique needs as investors, all in one convenient location. Consistent with the brand, we offer exceptional client experience.

Our Opportunity:

The Senior Manager, Business Continuity is responsible for the implementation, management and execution of all first line of defense FFIEC BCP Appendix J activities for Banking and Trust Services (BTS) to ensure adherence to FFIEC BCP Appendix J and second line of defense Business Continuity and Incident Management (BCIM) requirements. The Sr. Manager, Business Continuity will be the liaison between BTS and BCIM providing a single point of contact within BTS to promote efficient communication and will coordinate the efficient, timely execution of BTS Appendix J deliverables.

Charles Schwab Banking and Trust Services (BTS) follows the three lines of defense model of risk governance. The Sr. Manager, Business Continuity is a first line of defense position for Banking and Trust Services and assures compliance with all applicable policies and procedures, and state and federal banking regulations in the context of their responsibilities.

What you’ll do:

  • Ensure BTS compliance with FFIEC BCP Appendix J and related regulatory guidelines

  • Map BTS Appendix J activities to FFIEC and other applicable regulatory requirements

  • Establish clear ownership with defined roles and responsibilities for first line Appendix J activities

  • Ensure business and technology partners clearly understand and find value in BTS Appendix J activities

  • Attend Appendix J Governance Team meetings to remain informed of second line of defense Appendix J Program status, initiatives and new first line deliverables

  • Develop and maintain BTS Appendix J processes and procedures to support strong coordination and alignment with second line of defense activities and requirements

  • Manage BTS response to audit and regulatory inquiries regarding Appendix J

  • Coordinate, monitor and mitigate issues and gaps associated with Appendix J activities

  • Define, implement and execute Appendix J activities for BTS shared vendors and 23B Affiliates

  • Enhance BTS oversight and awareness of Technology Service Provider (TSP) resilience

  • Document, maintain and report on TSP concentration risk

  • Attend TSP SLA meetings and review SLA reports for issues and trends that may impact BTS resilience

  • Enhance, implement and maintain on going due diligence tools and processes to support Appendix J requirements

  • Ensure relevant, value added reporting on Appendix J activities is provided to BTS Management

  • Produce and maintain contingency plans to address TSP outages and their holistic BTS impact

  • Create and maintain long and short term contingency plans for various TSP outage scenarios

  • Enhance and maintain TSP exit strategies to align with Appendix J requirements

  • Ensure consistency and integration between BTS business department BC Plans, TSP contingency plans and TSP exit strategies

  • Develop, implement and mature over time a risk based TSP Testing Program

  • Define BTS methodology for BC/DR testing with TSPs

  • Create efficient, sustainable, repeatable process for testing with TSPs

  • Act as BTS single point of contact for planning, coordination and execution of integrated testing with TSPs

  • Track TSP BC/DR test issues to resolution

  • Analyze and evaluate TSP BC/DR test issues for trends and operational risks

  • Provide executive summaries of BC/DR testing with TSPs

  • Maintain repository of TSP testing documentation to demonstrate Appendix J compliance

  • Other Essential Duties include:

  • Build strong relationships with business partners to implement, execute, maintain and report on BTS Appendix J activities

  • Ensure BTS remains informed of and compliant with existing and new business continuity, disaster recovery and third party management regulatory guidance

  • Assist Managing Director, Business Continuity with special projects involving business continuity, disaster recovery or technology service provider resilience

  • Participate and provide leadership in Bank Oversight projects as needed

What you have:

  • 7+ years experience in Disaster Recovery and/or Business Continuity

  • CBCP, MBCI or similar BC/DR industry designation required

  • 7+ years of experience in retail banking (may include sales, service, fulfillment, operations, process, project, and management experience)

  • Impeccable attention to detail

  • Ability to work independently

  • Ability to succeed in a fast pace heavy workload environment. Requires excellent time management skills to juggle multiple competing priorities

  • Superior written and verbal communication skills. Writing sample will be requested

  • Advanced experience using MS Office Suite including demonstrated Excel, Power Point and Sharepoint skills

  • Ability to build strong relationships throughout the organization

  • Working knowledge of Information Technology and Information Security

  • Bachelors Degree required; Advanced degree preferred

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Regulatory, Banking-6+ yrs, Risk Analysis, Compliance

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time

Category:Risk Management

Activation Date: Tuesday, March 13, 2018

Expiration Date: Tuesday, May 1, 2018

Apply Here