Wyndham Worldwide Houseperson (Full Time) - WorldMark by Wyndham Scottsdale Resort in Scottsdale, Arizona
Houseperson (Full Time) - WorldMark by Wyndham Scottsdale Resort
The Houseperson serves as a supporting role to the housekeeping team. The Houseperson will aid Housekeeper(s) by preparing units for cleaning upon guest departure, in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy. He/She will be responsible for linen duties of the site, as well as the organization, maintenance and cleanliness of department storage areas. The Houseperson will adhere to the company’s safety program and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Assist housekeeping team with upkeep of supplies, deliver linen, paper products and unit amenities, strip and make bed(s), assist with cleaning as needed. Remove trash from units and floors. Coordinate and create linen and amenities bags. Receive, sort, fold, and collect soiled linen. Organize, clean, and maintain stock levels of department storage areas according to company’s cleanliness and safety standards. Deliver requested item(s) to guest units (irons, coffee, paper products, kitchen utensils, etc.). (65% time)
Maintain positive customer and associate relationships: Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Minimum Requirements and Qualifications
- High School diploma or equivalent
b) Training requirements
c) Knowledge and skills
Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Ability to receive, sort, and fold laundry.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
e) Job experience
- Six months related housekeeping or building maintenance experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
Primary Location: United States of America-Arizona-Scottsdale
Employee Status: Regular
Organization: WVO - Resort Management
Job Posting: Apr 16, 2018, 9:26:40 AM
Requisition ID: 1805926
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.