MUFG Union Bank Legal Process Analyst - Supervisor in Tempe, Arizona

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

Reporting to the Legal Process Supervisor , the Legal Process Analyst is responsible for providing business/operational support, and supervision/oversight of non-exempt staff. Ensure efficient operations support, actively support the Bank's Operational Risk Vision and quality customer service. Provide a high level of responsiveness when working with Branch personnel. Review data and formulate recommendations and decisions within assigned authorities.

Major Responsibilities:

  • Coordination of daily assignments, monitoring and evaluation of performance, training and development, attendance tracking, conflict resolution.

  • Provide supervision to staff as assigned to ensure adherence to policies and procedures, reducing possible risk to the Bank.

  • Provide training to staff, which ensures appropriate skill and knowledge levels.

  • Monitor production standards and service levels.

  • Read, interpret and process complex legal documents.

  • Monitors, analyzes, and researches changes in laws, government/state codes, policies and procedures that impact the department to ensure the bank remains compliant.

  • Review documents for completeness and proper form according to applicable laws and regulations prior to submitting to the appropriate governing authority.

  • Maintain an effective collaborative relationship with other departments who contribute to the process.

  • Provide technical guidance and advice to staff on work related problems.

  • Ensure appropriate scheduling of staff hours and work schedules to provide uninterrupted operational support to clients.

  • Resolve client and branch complaints or issues, referring and/or advising management of unresolved issues.

  • Demonstrate active bank leadership within the department and with business partners.

  • Ensure staff awareness of compliance requirements within the department.

  • Implement efficiencies and ensure change within unit.

  • Review and approve staff work within established limits and Bank procedures.

  • Responsible for ensuring all internal procedures are current.

  • Assist in establishing goals and objectives for individual staff members.

  • Address employee performance issues and administer employee performance reviews utilizing Workday application.

  • Escalate potential employee attendance and performance issues to Management and Human Resources.

  • Provide ongoing coaching and mentoring to all direct reports.

  • Ability to conduct interviews for job openings to ensure the most qualified candidate is hired.

  • Prepare management reports for standards, service levels and statistical reporting.

  • Prepare management reports on process and unit efficiencies.

  • Conduct on-going process improvement reviews to implement efficiencies and minimize risk.

  • Utilize production management skills to implement and monitor production reporting tools.

  • Prevention and resolution of audit issues.

  • Maintain satisfactory audit rating.

  • Outstanding support staff supervisory experience.

  • Strong technology expertise and computer skills including excellent word processing, spreadsheet and database skills.

  • Strong Microsoft Outlook, Word, Excel, Access and PowerPoint skills.

  • Aptitude to quickly learn Division software applications for document, case and records management, and Bank electronic systems and platforms.

  • Knowledge of current office procedures and methods including telecommunications and office equipment maintenance and operation.

  • Excellent verbal, written and interpersonal communications skills.

  • Superior organizational, analytical, planning, problem solving, and negotiation skills.

  • Exceptional ability to initiate and work on multiple high-priority projects concurrently, maintaining confidentiality, composure, flexibility, meeting critical deadlines in a fast-paced team-oriented environment.

  • Requires diplomacy, superb judgment, integrity, professional appearance and conduct.

  • Minimum 5 years of supervisory experience or comparable experience.

  • Proven ability to provide direct supervision to others.

  • Independent thinking, research and analysis skills.

  • Excellent written and oral communication skills.

/The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified./

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/We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. /

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/A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses./

Job: *Operations

Title: Legal Process Analyst - Supervisor

Location: ARIZONA-Tempe

Requisition ID: 10020548-WD