Symantec LifeLock Sales Agent - Inbound calls in Tempe, Arizona
About the Role:
LifeLock (owned by Symantec) is a leading provider of proactive identity-theft protection products and services for consumers—and consumer risk-management services for enterprises. Our identity theft protection and remediation services help provide some peace of mind for our nearly 4 million members. With locations in Arizona and California, we’re a growing, performance-driven and customer-focused company. If you want to work in a collaborative environment with the energy of a startup and the strength of an industry leader, we want to talk to you.
Our Inbound Sales team is responsible for driving new LifeLock membership enrollments in an inbound sales environment. Will educate prospective members on features and benefits and maximize revenue opportunity on every call. In addition, upsells additional family memberships, including our best valued plan, LifeLock Ultimate™ when appropriate. Responsible for achieving or exceeding sales targets, and achieving acceptable quality and customer retention goals while delivering world class service to our potential members. This is a full-time role with full-time benefits including a
generous 401k plan.
Handle prospective member enrollment sales calls and work to provide solutions or promotional offers designed to enroll or reinstate the caller as a LifeLock member
Process all member enrollments accurately to ensure a successful customer onboarding experience and accurate reporting
Sell consultatively and make recommendations of the various LifeLock plans which best align to the prospective member’s needs
Communicate new product and service opportunities to current and potential members
Maximize all opportunities in the process of closing a sale resulting in member enrollment in-line with lifetime value expectations
Display thorough knowledge of LifeLock and competitor products, services and messaging, to position LifeLock’s competitive advantage when selling and reinforcing member’s knowledge on the benefits of LifeLock
May be asked to make outreach follow up calls to potential members
Represent LifeLock and its services in an accurate, professional, and positive manner
Demonstrate a high skill level of relationship building by adhering to defined call flow structure and using needs based selling techniques
May mentor new representatives
Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.
Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .
EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.